Refund policy
Return Window We accept returns within 15 business days of the delivery date. Items must be unworn, unwashed, and in original condition with tags attached (where applicable).
How to Initiate a Return To start a return, please reply to your Shopify order confirmation email. We'll review your request and provide next steps.
Return Shipping
- Quality issues: If your item arrived damaged or defective, we'll provide a prepaid return label. Please note that we reserve the right to investigate any claims and will not accept returns for items that appear to have been damaged after delivery.
- All other returns: Customers are responsible for return shipping costs. Please mail items to:
Biography Apparel 206 N Chestnut St Chaska, MN 55318
Refunds Once we receive your return and confirm it meets our return conditions, we'll process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
Exchanges We're happy to process exchanges. If the new item has a higher price, the customer is responsible for the price difference plus any applicable shipping costs. If the new item costs less, the difference will be refunded to the original payment method.
In-Store Returns & Exchanges Returns and exchanges can also be completed in person at our store. Please bring your original receipt or order confirmation.
Biography Apparel 206 N Chestnut St Chaska, MN 55318
Non-Returnable Items The following items are final sale and not eligible for return or exchange:
- Customized or personalized items (unless a quality issue is identified)
- Sale or discounted items
Quality Issues If you believe your item has a manufacturing defect or arrived damaged, please reply to your order confirmation email within 15 business days of delivery with photos and a description of the issue. We'll work with you to resolve it promptly.